Legal

Terms of sale

1. Seller identification

These Terms of Sale govern purchases and contracts made through cecilodesigns.com.

Owner: María Cecilia Losada Palazzo
Tax ID (NIF): 48189386Q
Address: C/ Joan Maragall 52, 1º 2º, 08810 Sant Pere de Ribes, Barcelona, Spain
Email: [email protected]
Website: cecilodesigns.com
Trade name: CeciLo Designs

By making a purchase through CeciLo Designs, the buyer declares to have read and accepted these Terms of Sale.


2. Products and services

Through CeciLo Designs, different types of products and services related to knitting, crochet, design and textile arts may be sold.

Among them:

Digital products

  • Knitting and crochet patterns.
  • PDF files.
  • Online courses.
  • Workshops.
  • Tutorials.
  • Videos.
  • Ebooks.
  • Other downloadable or online-accessible content or materials.

Physical products

  • Yarns.
  • Kits.
  • Accessories.
  • Other products related to knitting and crochet.

Training and activities

  • Online courses.
  • Live workshops.
  • Recorded workshops.
  • In-person workshops.
  • Events and other training activities.

The specific features of each product or service will be shown on its corresponding sales page.


3. Information before purchase

Before making a purchase, the user can consult the essential information for the product or service.

Depending on the product, it may include:

  • Description.
  • Price.
  • Applicable taxes.
  • Language.
  • Content included.
  • Materials needed.
  • Format.
  • Recommended level.
  • Way of access.
  • Duration of access.
  • Availability of recordings.
  • Shipping costs.
  • Geographical restrictions.
  • Other specific conditions.

It is the buyer’s responsibility to review this information before completing the purchase.


4. Purchase process

To make a purchase, the procedure shown on the website must be followed.

The buyer must provide true, complete and up-to-date information.

Before finalising the order, the buyer can review the selected products, quantities, prices and, where applicable, shipping costs.

The purchase will be considered made when payment has been successfully confirmed.

Once the transaction is completed, the buyer will receive a confirmation of their purchase by email.


5. Prices and taxes

The applicable prices will be those published on CeciLo Designs at the time of purchase.

During the purchase process the corresponding amount and the applicable taxes will be shown according to the characteristics of the transaction.

For international purchases of digital products or services, taxes may vary depending on the buyer’s country of residence and the applicable tax rules.

CeciLo Designs may change its prices at any time.

Changes will not affect orders that have already been correctly confirmed and paid.


6. Currencies

CeciLo Designs may allow purchases in different currencies depending on the country, product and available payment method.

The applicable currency and the final amount of the transaction will be shown before confirming the purchase.

When banks, payment providers or currency conversions are involved, they may apply their own exchange rates or fees.


7. Payment methods

The available payment methods may include:

  • Stripe.
  • Mercado Pago.
  • PayPal.

The available options may vary depending on the country, currency, product or type of contract.

Payments are processed through specialised external providers.

CeciLo Designs does not directly store the full bank card details used to make payments.


DIGITAL PRODUCTS

8. Digital patterns

CeciLo Designs patterns are sold as downloadable digital files.

The page of each pattern will indicate:

  • Language or languages available.
  • Files included.
  • Materials needed.
  • Main features of the design.
  • Additional information relevant to making the project.

Once payment is confirmed, the buyer can access the corresponding files from their CeciLo Designs account and will receive a confirmation email with the corresponding access or download link.


9. Videos and tutorials included with patterns

Some patterns may include support videos for certain techniques or parts of the construction, and others may include more complete tutorials.

The existence of videos must not be assumed when buying a pattern.

The description of each product will specify what content is included.


10. Possible pattern corrections

CeciLo Designs patterns are professionally checked before publication.

However, human errors may occur.

If a buyer believes they have found a possible error, they can report it to CeciLo Designs for review.

When the existence of an error is confirmed, the pattern will be corrected and updated.


COURSES AND WORKSHOPS

11. Online courses

Online courses may contain:

  • Videos.
  • Texts.
  • Downloadable files.
  • Patterns.
  • Complementary materials.
  • Other training resources.

Once payment is confirmed, the student can access the purchased course from their personal account.

Unless another condition is expressly stated on the sales page, online courses will have unlimited access.


12. Language of courses and workshops

CeciLo Designs may offer training in Spanish and in English.

Not all courses or workshops will necessarily be available in both languages.

The language of each training will be shown before purchase.

The buyer is responsible for checking the language before enrolling.


13. Live workshops

Some workshops may be taught live via Zoom or another platform indicated beforehand.

The enrolment page will specify the particular features of each workshop, including where applicable:

  • Date.
  • Time.
  • Time zone.
  • Duration.
  • Language.
  • Materials needed.
  • Platform used.
  • Whether or not a later recording will be provided.
  • Period during which the recording will be available, where applicable.

The existence of a recording is not presumed.

If a workshop does not include later access to the recording, this will be stated before enrolment.


RIGHT OF WITHDRAWAL

14. Physical products

Consumers have, in general and except for the exceptions legally provided, a period of 14 calendar days to exercise their right of withdrawal in distance purchases.

For physical products, the period starts from when the consumer, or a third party authorised by them other than the carrier, receives the product.

The specific conditions for exercising this right, making a return and determining the corresponding costs are set out in the Shipping and Returns Policy.


15. Digital content with immediate access or download

PDF patterns and other digital content may be made available to the buyer immediately after payment is confirmed.

When the consumer expressly requests that the supply of the digital content begin during the legal withdrawal period and expressly acknowledges that by doing so they lose their right of withdrawal, once the supply has started under the legally provided conditions they will not be able to exercise that right regarding that digital content.

During the purchase process, where legally required, the express consent needed to start the supply of the digital content immediately and the acknowledgement of the loss of the right of withdrawal will be requested.

The corresponding confirmation will be provided to the buyer on a durable medium.


16. Courses and other digital services

The withdrawal rights applicable to courses, workshops and other services will depend on the specific nature of the product contracted, the moment the service begins and the legally provided exceptions.

When it is necessary to begin the service during the withdrawal period, the corresponding express consent or request will be requested beforehand.

The specific conditions of each training may also specify the circumstances applicable to that contract.


17. Activities with a set date

In-person workshops, certain live workshops and other activities tied to a specific date or period may be subject to specific cancellation conditions and to the exceptions to the right of withdrawal legally provided.

The corresponding conditions will be shown before enrolment.


PHYSICAL PRODUCTS

18. Availability

The availability of physical products will depend on existing stock.

If, exceptionally, a stock error occurs after a purchase, CeciLo Designs will contact the buyer to offer a suitable solution, which may include a refund of the corresponding amount when it is not possible to supply the product.


19. Shipping

Currently CeciLo Designs ships physical products within Spain:

  • Mainland.
  • Balearic Islands.
  • Canary Islands.
  • Ceuta.
  • Melilla.

The available destinations may be extended or changed in the future.

The applicable shipping costs, methods and conditions will be shown during the purchase process.

Full information is available in the Shipping and Returns Policy.


INTELLECTUAL PROPERTY

20. Personal use of digital products

Purchasing a pattern, course, workshop, video, tutorial or any other digital content grants only the right of use corresponding to the product purchased.

The purchase does not imply the transfer of intellectual property rights.

Unless expressly authorised, it is prohibited to:

  • Share files.
  • Forward patterns to third parties.
  • Resell digital files.
  • Publish them on the Internet.
  • Distribute them for free.
  • Reproduce or redistribute course materials.
  • Record classes or workshops.
  • Share private access links.
  • Share user credentials.
  • Give third parties access to courses purchased through a personal account.

Access accounts are personal and non-transferable.


21. Use of photographs and finished work

Buying a pattern allows you to make the corresponding project for personal use.

The buyer may publish photographs of their own work made from CeciLo Designs designs.

CeciLo Designs’ patterns, graphics, instructions, photographs and other original content remain protected by intellectual property rights and may not be reproduced or distributed without authorisation.


USER ACCOUNTS

22. Responsibility for the account

The user is responsible for keeping their login details confidential.

It is not permitted to share an account to allow other people to access digital content purchased individually.

CeciLo Designs may take measures when it detects fraudulent, abusive use or use contrary to these Terms of Sale.


INCIDENTS

23. Problems with a purchase

If any problem occurs related to:

  • An order.
  • A download.
  • A payment.
  • Access to a course.
  • A product received.
  • A possible error.
  • Any other incident related to a purchase.

you can get in touch at:

[email protected]

To make handling the enquiry easier, we recommend stating the order number and the email used to make the purchase.


24. Legal guarantee

Products, content and services sold to consumers will be subject to the legal guarantees of conformity that apply according to their nature and current legislation.

The rights legally recognised to consumers are not limited by these Terms of Sale.


25. Applicable law

These Terms of Sale will be governed by the applicable Spanish and European legislation.

When the buyer is a consumer, they will keep the rights recognised by the mandatory consumer protection rules that apply.


26. Changes to the Terms of Sale

CeciLo Designs may modify these Terms of Sale to adapt them to changes that are:

  • Legal.
  • Technical.
  • Commercial.
  • In the products or services offered.
  • In the payment systems.
  • In how the platform works.

The conditions applicable to a purchase will be those in force at the time it is made.

Last updated: October 11, 2026